Send it to us. We will see if we can match it.
Found the same hotel for less elsewhere? Before you book, send us the offer you have found. We will compare the hotel, stay dates, room type, board basis and booking conditions, and tell you clearly whether we can match it.
Planning an Umrah journey involves enough decisions already. We want choosing your hotel in Makkah or Madinah to feel straightforward. No complicated claims process, and no hours spent comparing websites.
Found the same stay for less? Send us the details below.
We aim to respond within 24 hours.
Find the same hotel and stay at a lower publicly available price on another website.
Tell us the hotel, dates and price you found, and share the link. You can also upload a screenshot.
We check the room, occupancy, board basis, dates and booking conditions to make sure the offers are genuinely comparable.
If the offer qualifies and we can match it, we confirm the matched price and explain how to continue with your booking.
Two hotel prices can look identical while including very different things. We compare the whole stay, not only the headline number.
The offer must be for the same hotel or property.
The check-in date and number of nights should match.
The room category, occupancy and important room features should be equivalent.
A room-only rate is compared with room only, and a breakfast-inclusive rate with another that includes breakfast.
Cancellation terms, payment requirements and other significant conditions should be comparable.
The lower price should be available for us to independently view and verify when we review your request.
Said plainly here, so there is nothing to argue about later.
A lower price may not qualify if it is:
Hotel prices and availability can change quickly. A price match is only confirmed once you receive confirmation from Haramain Experience.
Price matters, but an Umrah stay is about more than finding a room. Madinah first, then Makkah, with accommodation, transfers, the Haramain railway and ziyarat brought together.
Location, walking distance, board basis and room options, before you decide.
Madinah and Makkah stays together with the other parts of your Umrah.
See what your accommodation includes and what you are paying for.
If something is unclear, speak to our team rather than working it out alone.
Yes, and we would rather you did. Send us the lower offer and let us check it before you confirm your stay elsewhere.
It needs to be substantially comparable. We look at the hotel, dates, guests, room type, board basis, cancellation policy, payment terms and other significant inclusions.
Hotel prices can change quickly. We can only compare against a price that is available and verifiable when we review your request. A screenshot helps us understand the offer you originally found.
Normally the competing price should be publicly available, without requiring a private membership, corporate agreement, loyalty status or special access.
Send it to us. We will review the currency and the relevant booking details when making the comparison.
No. Every request needs to be verified. If the offer is not comparable, or we cannot match it, we will tell you clearly.
We aim to respond within 24 hours.
Send us the offer before you book. We will compare it carefully and give you a clear answer.
Request a price matchPrice match requests are subject to verification, availability and the Price Match Terms & Conditions.
